Terms of Use

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Terms of Use

Last revised: January 26th, 2024 

Media Lead Pros Return, Cancellation & Other Policies 

Lead Buyer (hereinafter referred to as “Buyer”) will prepay Media Lead Pros (hereinafter referred to as “Media Lead Pros”) for leads. Media Lead Pros will provide leads up to the balance of available funds that Buyer has deposited with Media Lead Pros. Once the balance has been depleted, Media Lead Pros will provide no additional leads until such time as Lead Buyer provides additional prepayment.

Expressed Consent

By completing any form and giving contact information such as email address and phone number you confirm that you want to receive content from this company using any contact information you provide. Further you agree to be contacted by phone, text messaging or email. 

Guarantee of Leads

All leads are guaranteed per the definition below:

1. Working phone number to the person named on the lead or to a representative, parent, or guardian for the person named on the lead.

2. Lead has requested information and/or quote.

3. At time of lead delivery, the lead is within the current filter set selected by Buyer.

Lead Return

Leads may only be returned for credit (not a refund) by Buyer in the manner and according to the following conditions:

· Leads must be returned within seven (7) calendar days from the date the lead was purchased by Buyer.

· Returned Leads can take up to ten (10) days to process before they are approved or declined.

· Leads must be returned by email with lead detail and reason for returning the lead sent to info@medialeadpros.com.

Leads are returnable to Media Lead Pros for full credit if any of the following applies:

· All of the telephone numbers listed on the lead are not valid or working numbers.

· Lead has not requested mortgage information and/or quote.

· At time of lead delivery, the lead does not fall within the current filter set approved by client.

Invalid Lead Return Reasons:

· For Exclusive Lead Buyers: Lead claims they were called by other agents, therefore the lead is not considered exclusive by the Buyer;

· Media Lead Pros guarantees that Exclusive Leads delivered from Media Lead Pros are only delivered to one (1) of Media Lead Pros' Buyers. Further we guarantee that Shared Leads are delivered to a maximum of three (3) of Media Lead Pros Buyers. Consumers may visit other sites not owned by Media Lead Pros either before or after they submitted their information on one of Media Lead Pros sites. Media Lead Pros guarantee our Exclusive Leads are not shared with any other Media Lead Pros Buyer.

· While we guarantee leads to have a working phone number, we cannot guarantee that the prospect will take Buyers calls, or return them, or that they will have a voicemail system. The responsibility is on the Buyer to diligently call the consumer as soon as possible after lead purchase and to continuously follow up.

· Lead does not return email(s) sent from Buyer, or the lead email address is invalid.

Lead Delivery

It is understood and agreed that the main delivery method of purchased leads to Buyer is via Buyers email address and, optionally, by text message. However, due to various non-delivery issues that are inherent to email and text messaging that are outside of Media Lead Pros control, Media Lead Pros cannot guarantee 100% lead delivery notification via email and/or text message.

Therefore, no lead credit or refund will be allowed for any lead return based on the Buyer not receiving notification of a lead generated via email and/or text message.

Cancellation Policy

At any time, Buyer may request to close their account. 

Cancellation Process

To submit a cancellation request, please submit your cancellation request by email, send to info@medialeadpros.com 

Our Promise

Media Lead Pros will do all we can to deliver the highest quality leads available anywhere in the marketplace. Media Lead Pros will do everything we can to help you become as successful as possible, including working with you to resolve any issues or concerns.

Right To Cancel

Media Lead Pros reserves the right to cancel any account shown to abuse the return policy. In this event, account balance will be issued to client and account will be closed.

200 E. Rowland St #1106, Covina, CA 91723

480-687-8200